Job Description
Join InnovateTech Solutions as a Tech Support Specialist in the heart of San Francisco! We're seeking motivated individuals with no prior experience – comprehensive training is provided to launch your career in tech. This immediate hire opportunity offers competitive pay, full benefits, and a collaborative environment at our downtown headquarters.
Responsibilities
- Provide Tier 1/2 technical support to enterprise clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using proprietary systems
- Document troubleshooting steps and customer interactions in CRM
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Exceptional problem-solving and communication skills
- Proficient in Microsoft Office and basic tech troubleshooting
- Ability to learn proprietary systems quickly
- Strong attention to detail and customer focus
- Flexible schedule including occasional weekend rotations