Job Description
Join TechCorp Solutions as an IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for learning to join our dynamic team. No prior experience required – we provide comprehensive paid training covering network administration, cybersecurity fundamentals, and cloud technologies. Our 12-week onboarding program includes mentorship, hands-on labs, and certification preparation. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Washington DC.
Responsibilities
- Provide Tier 1-2 technical support to employees via phone, email, and in-person
- Deploy and configure hardware/software systems including laptops, printers, and Microsoft 365
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer systems and networking concepts
- Excellent problem-solving and communication skills
- Ability to learn technical concepts quickly through training
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification desired (training provided)
- Valid driver's license for occasional equipment transport