Job Description
Join TechForward Solutions as an IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and a willingness to learn. No prior experience required – we provide comprehensive paid training covering hardware, software, networking, and cybersecurity fundamentals. Our collaborative environment offers mentorship, growth opportunities, and the chance to work with cutting-edge technology. Perfect for career changers, recent graduates, or anyone looking to enter the thriving tech industry in sunny San Diego!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware and software systems
- Document incidents, resolutions, and asset inventory in ITSM tools
- Assist with network administration tasks under supervision
- Participate in cross-departmental IT projects
- Maintain security protocols and best practices
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication
- Customer service mindset and patience
- Ability to learn technical concepts quickly
- Valid California driver's license (required for occasional site visits)
- Must pass background check and drug screening