Job Description
Join TechSolutions Austin as an IT Support Specialist and kickstart your career in technology! We provide comprehensive paid training to transform motivated individuals into skilled IT professionals. This full-time role offers competitive compensation, career advancement opportunities, and a collaborative environment in Austin's thriving tech scene. No prior IT experience required – just bring your passion for learning and problem-solving.
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage network infrastructure and security protocols
- Document technical issues and maintain support tickets
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
- Monitor system performance and implement improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic knowledge of Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Customer service experience a plus
- CompTIA A+ certification (or willingness to obtain post-hire)
- Valid driver's license for occasional site visits