Job Description
Join TechAdvance Solutions and launch your IT career with comprehensive training! We're seeking motivated individuals to become IT Support Specialists in our Dallas headquarters. No prior experience required – we provide paid training covering hardware, software, networking, and security protocols. Enjoy a collaborative environment with mentorship from senior technicians, growth opportunities into specialized IT roles, and competitive benefits including health insurance and retirement plans. Transform your passion for technology into a stable career with a company invested in your success.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain workstations and peripheral devices
- Document incidents, resolutions, and asset information in ITSM systems
- Conduct user training on new software and security protocols
- Monitor system performance and escalate complex issues to Tier 2
- Implement security best practices and compliance measures
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting skills
- Strong communication and customer service abilities
- Willingness to learn technical concepts through our training program
- Problem-solving mindset with attention to detail
- Ability to work independently and in team environments
- CompTIA A+ certification (provided after training)