Job Description
Join our elite IT training program and launch your career in technology with zero upfront costs! We're seeking motivated individuals in Dallas, TX to become certified IT Support Specialists through our comprehensive paid training program. No prior experience required – we provide everything you need to succeed in high-demand tech roles. Enjoy competitive pay, full benefits, and immediate start dates. Transform your future with hands-on learning from industry experts and guaranteed placement upon certification completion.
Responsibilities
- Complete intensive 12-week IT certification curriculum covering networking, cybersecurity, and system administration
- Provide Tier 1 technical support to enterprise clients via phone, chat, and remote assistance
- Deploy and configure hardware/software solutions following industry best practices
- Document technical procedures and maintain accurate troubleshooting logs
- Collaborate with senior engineers on complex system integrations
- Participate in continuous skill development through weekly workshops
- Meet performance metrics for ticket resolution and customer satisfaction
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic computer literacy and familiarity with Windows/Mac operating systems
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Must be authorized to work in the United States