Job Description
Transform your career with our comprehensive paid IT training program! No experience required – we provide everything you need to launch a high-demand tech career in Portland's thriving tech scene. Join TechStart Portland as an IT Support Specialist and gain hands-on experience with enterprise systems, cybersecurity protocols, and network administration while earning a competitive salary.
Our 12-week paid training program includes:
- Industry-recognized certifications (CompTIA A+, Google IT Support)
- Personal mentorship from senior engineers
- Real-world project experience with Fortune 500 clients
- Full benefits package including health insurance and 401(k)
Perfect for career changers, recent graduates, and self-starters passionate about technology. Secure your future in one of America's fastest-growing tech hubs today!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory and cloud infrastructure (Azure/O365)
- Implement cybersecurity best practices and incident response protocols
- Provide Tier 1/2 technical support via ticketing systems and remote access
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Willingness to learn and adapt to new technologies
- Basic familiarity with Windows/macOS operating systems
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits
- Pass background check and drug screening