Job Description
Launch your tech career with Austin Tech Academy's paid training program! We're seeking motivated individuals to join our IT Support Specialist cohort with comprehensive training provided. No prior experience required – we'll equip you with industry certifications in CompTIA A+, Microsoft 365, and network fundamentals. Enjoy hands-on learning in a collaborative environment while earning a competitive salary. This is your gateway to a sustainable career in Austin's booming tech sector with guaranteed placement upon graduation.
Responsibilities
- Provide Tier 1/2 technical support to 200+ employees across multiple locations
- Deploy and manage Windows/macOS workstations, mobile devices, and peripherals
- Troubleshoot network connectivity issues using Cisco/Aruba infrastructure
- Execute cybersecurity protocols including MFA implementation and patch management
- Document ticket resolutions using ServiceNow with SLA adherence
- Participate in bi-weekly skills workshops and certification bootcamps
- Collaborate with cloud engineering team on Azure/O365 migrations
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy with familiarity with OS navigation
- Strong problem-solving aptitude and customer service mindset
- Ability to lift 30lbs for equipment installations
- Valid US driver's license for occasional site visits
- No technical certifications needed (training provided)
- Pass background check and drug screening
- Commitment to 6-month training program (40 hrs/week)