Job Description
Join TechGrowth Solutions' elite IT Support Training Program and launch your career in technology! We're urgently hiring motivated individuals for our comprehensive 8-week paid training program in Dallas, TX. No prior experience required – we provide everything you need to become a certified IT Support professional.
Our program combines classroom instruction with hands-on lab experience, covering networking, cybersecurity, cloud fundamentals, and system administration. Upon graduation, you'll transition directly into a full-time IT Support role with competitive benefits, career advancement opportunities, and a supportive team environment.
Responsibilities
- Install, configure, and maintain computer hardware and software systems
- Diagnose and resolve technical issues via phone, email, and remote support
- Document all incidents, resolutions, and system changes in IT service management tools
- Collaborate with cross-functional teams to implement technology solutions
- Provide end-user training on new systems and security protocols
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with operating systems (Windows/Mac/Linux)
- Passion for technology and eagerness to learn
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation