Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals for our IT Support Specialist role in Austin, TX. No prior experience required – we provide all necessary training to transform you into a certified IT professional. Enjoy flexible remote work options while building expertise in cloud computing, cybersecurity, and system administration.
Join our inclusive team and gain hands-on experience with industry-leading technologies. This role offers clear career progression paths, competitive benefits, and the opportunity to work with Fortune 500 clients. Our 8-week paid training program covers everything from hardware troubleshooting to network security.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and email
- Diagnose and resolve hardware/software issues including Windows/macOS systems
- Install, configure, and maintain network infrastructure components
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation (rotating schedule)
- Continuously update skills through our ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- No technical experience required – training provided
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to learn quickly in a fast-paced environment
- Self-motivated with strong attention to detail
- Must pass background check and drug screening