Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Academy is seeking motivated individuals in Miami to become IT Support Specialists. No prior experience required – we provide all necessary training to transform you into a tech professional. Our 8-week intensive program combines classroom instruction with hands-on lab work, covering hardware, networking, cybersecurity fundamentals, and customer service excellence. Upon completion, you'll earn industry-recognized certifications and secure a full-time position with our partner companies. Enjoy competitive pay, benefits, and clear career advancement paths in Miami's thriving tech sector.
Responsibilities
- Provide technical support to users via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions in ticketing systems
- Assist with network security protocols and best practices
- Train end-users on new technologies and systems
- Collaborate with IT team on infrastructure projects
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to work in a fast-paced team environment
- Willingness to learn technical concepts and adapt to new tools
- Passion for technology and customer service
- Reliable transportation to our Miami training facility