Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals in Cleveland, OH to join our IT Support team. No prior experience required – we'll invest in your growth through hands-on training, mentorship, and certifications. Enjoy full benefits, career advancement opportunities, and a collaborative environment where your skills matter.
Responsibilities
- Complete 8-week paid IT training curriculum covering networking, security, and cloud fundamentals
- Provide Tier 1 support to clients via phone, email, and remote assistance
- Deploy and configure hardware/software systems under supervision
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in cross-functional team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy and internet navigation abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (required for occasional on-site visits)
- Willingness to earn CompTIA A+ certification during training