Job Description
Are you ready to kickstart your career in Information Technology?
Nexus Tech Group is currently seeking a motivated IT Support Specialist to join our dynamic team in the heart of Chicago. We are looking for individuals who are eager to learn, passionate about technology, and ready to work immediately.
In this role, you will be the first point of contact for our internal employees, providing top-tier technical assistance and ensuring our digital infrastructure runs smoothly. We offer a comprehensive training program for new hires, so prior experience is not mandatory.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Troubleshoot and resolve network connectivity problems and printer malfunctions.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Manage user accounts, passwords, and security permissions within Active Directory.
- Document all technical tickets and resolutions in our ticketing system.
- Collaborate with senior IT staff to implement system updates and patches.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Familiarity with Microsoft Windows operating systems and Office 365.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to obtain relevant IT certifications (CompTIA A+ preferred).