Job Description
Are you ready to launch your career in Information Technology? Tucson Tech Solutions is seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our growing team in Tucson, AZ. In this role, you will be the face of our technical support, helping clients resolve issues and ensuring their technology works seamlessly.
We offer a comprehensive training program for those new to the industry, providing you with the hands-on experience needed to excel in a fast-paced IT environment.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues related to operating systems, printers, and peripherals.
- Install, configure, and deploy new workstations, laptops, and mobile devices.
- Assist in maintaining the local area network (LAN) and ensuring security protocols are followed.
- Document all technical issues, resolutions, and customer interactions in the help desk ticketing system.
- Collaborate with senior IT staff to identify and implement process improvements.
- Conduct regular system maintenance and perform software updates as required.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or Information Technology preferred.
- Basic understanding of computer architecture, operating systems (Windows 10/11), and networking fundamentals.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills for interacting with diverse clients.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (CompTIA A+) is a plus.
- No prior professional experience required; we value enthusiasm and a willingness to learn.