Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Phoenix, Arizona.
We are looking for candidates who are eager to learn, possess a strong work ethic, and want to solve complex problems with simple solutions. We offer comprehensive on-the-job training and a clear path for professional advancement.
Why Join Us?
- Competitive salary and benefits package.
- Modern, collaborative work environment.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
- Assist in the deployment and configuration of new workstations and devices.
- Monitor network performance and troubleshoot connectivity issues.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with senior IT staff to implement system upgrades and security patches.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- CompTIA A+ certification is a plus but not required for the right candidate.
- Basic understanding of PC architecture, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to work flexible hours and participate in on-call rotation.