Job Description
We are seeking a dynamic and motivated IT Support Specialist to join our rapidly expanding team in Omaha, Nebraska. This is a fantastic opportunity for recent graduates or career changers looking to launch a career in Information Technology. As an Entry-Level IT professional, you will receive comprehensive training and mentorship from our senior engineers.
We are urgently hiring to meet the growing demands of our infrastructure. If you have a passion for technology, a problem-solving mindset, and a desire to learn, we want to hear from you. Join us in driving digital innovation in the Heartland!
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Monitor system performance and respond to helpdesk tickets in a timely manner.
- Collaborate with the IT team to implement security patches and updates.
- Document technical issues, resolutions, and standard operating procedures.
- Conduct on-site visits to assist users with complex technical challenges.
Qualifications
- High school diploma or equivalent (Associate's degree in IT/CIS is a plus).
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain industry-recognized certifications (we provide sponsorship!).
- Excellent problem-solving abilities and attention to detail.