Job Description
Are you looking to launch your career in Information Technology? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in the heart of New York City. We offer a comprehensive training program and a clear path for career advancement for those ready to learn.
As a key member of our technical team, you will be responsible for providing top-tier technical support to our clients, troubleshooting hardware and software issues, and ensuring our network infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers looking to break into the tech industry with immediate availability.
Why Join Us?
- Immediate start date available.
- Competitive entry-level salary with annual performance reviews.
- Full medical, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern, collaborative office environment in Manhattan.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain desktop computers, laptops, and peripheral devices.
- Assist in the deployment and management of mobile devices and operating systems.
- Monitor system performance and respond to help desk tickets in a timely manner.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to learn best practices and advanced troubleshooting techniques.
- Assist with server maintenance and data backup procedures as needed.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Fresh graduate or career changer with a strong interest in IT and technology.
- Familiarity with Microsoft Windows and Office Suite is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Valid Driver’s License (for occasional on-site client support).