Job Description
Launch Your IT Career in the Heart of the Crescent City
Are you ready to kickstart a rewarding career in Information Technology? NOLA Digital Innovations is currently hiring motivated individuals for an Entry Level IT Support Specialist role. We provide immediate hiring opportunities, comprehensive on-the-job training, and a dynamic environment where your technical skills will flourish. Join us as we bridge the gap between complex technology and user needs.
Why Join Us?
- Immediate Start: We are looking to fill this role now and offer onboarding within two weeks.
- Career Growth: Clear pathways to advancement into Systems Administration and Network Engineering.
- Modern Environment: Work with the latest hardware and software in our state-of-the-art downtown office.
Responsibilities
- Diagnose and resolve hardware and software issues for employees with empathy and speed.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Provide exceptional technical support via phone, email, and on-site troubleshooting.
- Assist in the deployment of new IT infrastructure, including cabling and network setup.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Document technical procedures, incident reports, and hardware inventory accurately.
- Collaborate with the IT team to improve service delivery and user satisfaction.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or IT is a plus.
- CompTIA A+ certification is preferred (we will provide training for the right candidate).
- Familiarity with Windows 10/11 and macOS operating systems.
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- A valid driver's license is required.