Job Description
Ready to Launch Your IT Career? Milwaukee Tech Solutions is Hiring Immediately!
We are looking for ambitious individuals to join our growing IT department as an Entry Level IT Support Specialist. If you have a passion for technology and a desire to solve complex problems, this is the perfect opportunity for you. We provide comprehensive training and mentorship to help you succeed.
In this role, you will play a critical role in maintaining our technology infrastructure and ensuring our team has the tools they need to succeed. No prior experience is required—just a strong work ethic and a willingness to learn.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and peripherals.
- Assist in the deployment of new workstations and software updates across the organization.
- Monitor network performance and assist in maintaining a secure and stable IT environment.
- Document all technical issues and resolutions in our ticketing system to ensure knowledge base growth.
- Collaborate with senior IT staff to learn best practices in system administration and cybersecurity.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is a plus.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.