Job Description
Are you ready to launch your career in Information Technology?
Apex Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Mesa, Arizona. We are a fast-paced organization looking for tech enthusiasts who are eager to learn, troubleshoot complex problems, and provide exceptional service to our internal employees. We offer a competitive salary, comprehensive training, and a clear roadmap for professional advancement.
What You'll Do:
- Provide Tier 1 and Tier 2 technical support via phone and ticketing systems.
- Troubleshoot and resolve hardware, software, and peripheral issues (printers, laptops, operating systems).
- Assist in the installation, configuration, and maintenance of network infrastructure and workstations.
- Document technical resolutions and maintain a comprehensive knowledge base.
- Monitor IT inventory levels and assist in procurement processes.
If you are passionate about technology and want to work in a modern, collaborative environment in Mesa, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the installation, configuration, and maintenance of computer workstations and network equipment.
- Document technical issues and resolutions in the knowledge base to improve support efficiency.
- Monitor and maintain inventory of IT assets and supplies.
- Collaborate with senior IT staff to implement new software patches and security updates.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Willingness to obtain relevant IT certifications (CompTIA A+ preferred).
- Ability to work flexible hours and occasional weekend support rotations.