Job Description
Are you passionate about technology and looking to launch your career in the IT industry? IndyTech Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Indianapolis, Indiana. We offer comprehensive training and a clear path for professional growth.
As an Entry Level IT Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring smooth operations. We value curiosity and a strong desire to learn over prior experience.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Help Desk Support: Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Network Monitoring: Monitor system performance and alert the team to potential issues before they impact users.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
- Client Communication: Deliver exceptional customer service and explain complex technical concepts to non-technical users.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic Tech Knowledge: Familiarity with operating systems (Windows, macOS) and basic internet concepts.
- Problem Solving: Strong analytical thinking and ability to troubleshoot technical problems.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Adaptability: Willingness to learn new technologies and adapt to changing priorities.
- Reliability: Punctual, organized, and able to work both independently and as part of a team.