Job Description
We are a leading technology firm dedicated to transforming the digital landscape in the Washington D.C. area. We are looking for a motivated IT Support Specialist to join our team immediately. This is an excellent opportunity for recent graduates or career changers looking to break into the IT industry with hands-on training and mentorship from industry experts.
In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. You will work in a fast-paced environment where no two days are the same, gaining valuable experience in network administration, cybersecurity basics, and help desk operations.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security access within the Active Directory environment.
- Monitor system performance and assist in the deployment of software updates and patches.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the senior IT team to improve IT processes and user satisfaction.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Basic knowledge of Microsoft Windows and Office 365 applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to obtain a government security clearance is a plus.