Job Description
Are you ready to launch your career in Information Technology?
We are a fast-growing technology firm in Omaha, NE, and we are looking for ambitious, tech-savvy individuals to join our team as IT Support Specialists. If you love solving puzzles and have a passion for technology, we want to hear from you. We offer immediate onboarding and comprehensive training for the right candidates.
At Omaha Tech Solutions, we don't just fix computers; we empower our clients with seamless technology solutions. Join a company that values growth, innovation, and a collaborative culture.
Responsibilities
- Troubleshoot and Resolve: Provide Level 1 and Level 2 technical support to internal staff via phone, email, and ticketing systems.
- Hardware & Software Support: Diagnose and resolve issues related to desktops, laptops, printers, and software applications.
- Device Management: Assist in the provisioning, setup, and configuration of new workstations, mobile devices, and peripherals.
- Asset Management: Maintain accurate inventory records of IT assets and perform regular audits.
- Documentation: Log all incidents, solutions, and system changes in the helpdesk database to ensure knowledge retention.
- Customer Service: Deliver exceptional service by acting as a primary point of contact for IT-related inquiries.
- Support Events: Assist with IT support during company-wide events and system maintenance windows.
Qualifications
- Education: High School Diploma or GED is required; Associate’s degree in Computer Science or Information Technology is a plus.
- Technical Basics: Familiarity with Microsoft Windows operating systems and the Microsoft Office Suite.
- Networking: Basic understanding of computer networking concepts (LAN, Wi-Fi) is highly desirable.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under pressure.
- Communication: Excellent written and verbal communication skills with a customer-first mindset.
- Reliability: Ability to work independently and as part of a team in a professional office environment.