Job Description
Are you passionate about technology and eager to launch your career in the IT industry? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Fresno, CA. We pride ourselves on a collaborative, innovative work environment where junior talent is nurtured into industry leaders.
As the face of our technical support, you will play a critical role in ensuring our clients' technology needs are met efficiently and professionally. You will work alongside senior engineers to gain hands-on experience with enterprise systems while providing excellent service to our internal and external users.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware and software issues for end-users in a timely manner.
- System Administration: Manage user accounts, permissions, and maintain Active Directory (AD).
- Network Support: Assist in the installation, configuration, and maintenance of local area networks (LAN) and Wi-Fi systems.
- Hardware Management: Receive, inventory, and deploy new hardware devices (laptops, printers, monitors).
- Documentation: Maintain accurate records of technical issues, solutions, and system configurations.
- Remote Assistance: Provide remote technical support via Helpdesk ticketing systems.
- Training: Assist in training new employees on company software and security protocols.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent technical training).
- Technical Knowledge: Basic understanding of Windows 10/11 and macOS operating systems.
- Soft Skills: Strong problem-solving abilities and a logical approach to technical challenges.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Enthusiasm: A genuine passion for learning new technologies and a desire to grow within the IT field.
- Certifications: CompTIA A+ certification is a significant plus but not mandatory for this entry-level position.