Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? NexGen Tech Solutions is urgently hiring an Entry Level IT Support Specialist to join our growing team in Columbus, OH. We are looking for passionate individuals with a hunger to learn and a drive to solve problems.
As a key member of our support team, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly. We offer comprehensive training, mentorship from senior engineers, and a clear pathway for rapid career advancement. If you are tech-savvy and ready to work in a fast-paced environment, we want to hear from you today.
Why Join Us?
- Competitive starting salary ($45k - $55k)
- Health, dental, and vision insurance from day one
- Generous PTO and holiday package
- Professional development and certification reimbursement
- Modern office environment in the heart of Columbus
Responsibilities
- Troubleshoot and Resolve: Provide Level 1 and 2 technical support for hardware, software, and network issues for a diverse client base.
- Incident Management: Log, track, and manage IT service requests and incidents using our ticketing system to ensure timely resolution.
- User Assistance: Assist employees with account setup, password resets, and software installation to maximize productivity.
- System Monitoring: Perform routine checks on servers and network equipment to identify potential issues before they impact operations.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Hardware Maintenance: Assist in the deployment, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
Qualifications
- Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent practical experience.
- Technical Knowledge: Basic understanding of operating systems (Windows 10/11, macOS) and network concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and troubleshooting abilities.
- Eagerness to Learn: A self-starter attitude with a passion for learning new technologies and certifications.
- Soft Skills: Ability to work collaboratively in a team environment and manage time effectively.