Job Description
Are you passionate about technology and eager to launch a career in the IT industry? Quantum Data Systems is seeking a motivated Entry Level IT Support Specialist to join our growing team in Colorado Springs. We offer a comprehensive training program for recent graduates and career changers looking to break into the tech sector.
As part of our elite support team, you will provide top-tier technical assistance to our diverse client base. We believe in fostering talent from within, offering a clear pathway for growth and professional development in a modern, collaborative environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from industry experts.
- State-of-the-art office in the heart of Colorado Springs.
- Flexible work schedule and professional growth opportunities.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Respond to incoming help desk tickets and email inquiries in a timely and professional manner.
- Collaborate with senior IT staff to diagnose complex technical problems and implement solutions.
- Maintain accurate records of support incidents and resolutions in the ticketing system.
- Conduct basic system audits and hardware inventory checks.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication skills, both written and verbal.
- Willingness to learn new technologies and obtain relevant certifications (we support training).
- Must be authorized to work in the United States.