Job Description
Launch Your Career in IT with a Top Chicago Tech Firm!
InnovateTech Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team. If you have a passion for technology and a drive to learn, this is the perfect opportunity to start your professional journey in the heart of Chicago, IL.
We are looking for a candidate who is eager to support our employees by troubleshooting technical issues, managing IT assets, and ensuring our infrastructure runs smoothly. We provide comprehensive on-the-job training to help you succeed.
Responsibilities
- Tier 1 Help Desk Support: Provide friendly and efficient technical assistance to employees regarding hardware, software, and network connectivity issues.
- User Management: Assist with the onboarding process, including setting up user accounts, email, and security permissions.
- System Maintenance: Perform routine maintenance on workstations, printers, and peripherals to ensure optimal performance.
- Asset Tracking: Maintain accurate inventory of IT equipment and software licenses.
- Ticket Management: Log and track support tickets in our ticketing system, ensuring timely resolution.
- Network Support: Assist in the configuration and troubleshooting of local area networks (LAN) and Wi-Fi access points.
- Documentation: Create and update technical documentation and standard operating procedures.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
- Technical Basics: Familiarity with Windows, macOS, and Linux operating systems.
- Communication: Strong verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to diagnose technical problems and propose logical solutions.
- Soft Skills: A proactive attitude, attention to detail, and the ability to work well in a team.
- Certifications: CompTIA A+ certification is a significant plus but not mandatory for this entry-level role.