Job Description
Are you ready to launch your IT career in the Windy City? Chicago Digital Solutions is actively looking for a motivated IT Support Specialist to join our growing team. We provide a dynamic environment where entry-level talent can thrive with on-the-job training and a clear path to senior engineering roles.
Why Join Us?
• Competitive salary and benefits package.
• Comprehensive mentorship program for junior techs.
• Hybrid work environment in the heart of downtown Chicago.
Responsibilities
- Provide tier 1 and tier 2 technical support for employees via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware (laptops, printers, mobile devices) and software applications.
- Maintain accurate records of IT assets, incidents, and service requests in the Help Desk system.
- Assist in the deployment of new hardware and software updates across the organization.
- Respond to help desk tickets promptly and escalate complex issues to senior engineers.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience will be considered).
- Basic knowledge of Microsoft Windows operating systems, Microsoft Office suite, and networking fundamentals.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent written and verbal communication skills with a customer-first mindset.
- Availability to work occasional weekends or evening shifts as needed.