Job Description
Launch Your Career in IT with Apex Digital Systems
Are you ready to kickstart your career in Information Technology? Apex Digital Systems is looking for passionate, tech-savvy individuals to join our dynamic team in Austin, TX. We are hiring immediately for an Entry-Level IT Support Specialist and offer a comprehensive training program for the right candidates.
Why Join Our Team?
- Immediate Start: Begin your professional journey without delay.
- Career Growth: Clear pathways to Senior IT roles and specialized certifications.
- Modern Stack: Work with the latest hardware and software technologies.
- Supportive Culture: A collaborative environment focused on employee development.
Job Overview
We are seeking a motivated IT Support Specialist to provide top-tier technical support to our diverse workforce. You will serve as the first point of contact for technical issues, ensuring our teams remain productive and secure in a fast-paced digital landscape.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Assist in the deployment, configuration, and setup of new workstations, printers, and mobile devices.
- Manage and maintain the IT asset inventory system.
- Monitor system performance and troubleshoot network connectivity issues efficiently.
- Install, configure, and patch operating systems (Windows/macOS) and office productivity software.
- Document all technical issues and resolutions in the ticketing system.
- Escalate complex technical issues to the Senior IT team for resolution.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Basic understanding of computer hardware, networking concepts, and operating systems.
- Strong problem-solving skills and high attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and collaborate effectively within a team.
- Willingness to obtain industry-recognized certifications (we support this).