Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology?
Apex Digital Group is seeking a passionate IT Support Specialist to join our growing team in Los Angeles. We are looking for individuals with a hunger to learn and a drive to solve problems. If you are currently pursuing a degree in Computer Science or have a strong aptitude for technology, this is the perfect environment to grow your skills.
As part of our team, you will work alongside senior engineers and receive mentorship that will fast-track your professional development.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software for end-users.
- Manage and maintain company inventory of IT equipment.
- Assist in the deployment of new workstations and peripherals.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the network team to ensure optimal system performance.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Basic understanding of PC hardware, operating systems (Windows), and peripherals.
- Familiarity with networking concepts (IP addresses, DNS, Wi-Fi setup) is highly desirable.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Excellent problem-solving skills and a "can-do" attitude.
- Ability to work in a fast-paced, collaborative environment.