Job Description
Are you looking for a dynamic career in Information Technology? Bay Area Innovations is currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Oakland, CA.
We bridge the gap between complex technology and real-world solutions. In this role, you will gain hands-on experience in a fast-paced environment, working alongside seasoned professionals who are dedicated to mentoring the next generation of tech talent.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and clear career progression paths.
- A collaborative and inclusive company culture.
Don't let a lack of experience hold you back. If you are tech-savvy, eager to learn, and ready to solve problems, we want to hear from you!
Responsibilities
- Provide first-level technical support to employees regarding hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and troubleshooting of workstations, printers, and mobile devices.
- Monitor system performance and report technical issues to senior IT staff.
- Maintain accurate records of help desk tickets and technical issues in our ticketing system.
- Participate in IT projects, including software deployments and hardware upgrades.
- Ensure compliance with company security policies and data protection standards.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, storage) and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to troubleshoot common technical issues.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Willingness to obtain relevant certifications (CompTIA A+ or similar) upon hiring.
- A passion for technology and a desire to learn new tools and systems quickly.