Job Description
Are you looking to launch your career in Information Technology? Apex Tech Innovations is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Raleigh, NC. We offer a comprehensive training program and a clear pathway for professional growth. If you are tech-savvy, eager to learn, and ready to solve complex problems, we want to hear from you.
As a member of our support team, you will be the first point of contact for internal employees, ensuring our business operations run smoothly through top-tier technical assistance. We pride ourselves on a collaborative culture where every team member contributes to our success.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain computer systems, printers, and peripherals for new and existing employees.
- Assist in the deployment of new workstations and software updates across the organization.
- Monitor system performance and perform routine maintenance to ensure optimal functionality.
- Document all technical issues and resolutions in the help desk ticketing system.
- Collaborate with senior IT staff to identify and resolve complex technical challenges.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or a related field preferred.
- Basic understanding of Windows and Linux operating systems.
- Familiarity with networking concepts, including IP addressing, DNS, and basic troubleshooting.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (CompTIA A+ is a plus).