Job Description
Are you looking to kickstart your career in Information Technology in the heart of New Mexico? Albuquerque Tech Hub is seeking a dedicated IT Support Specialist (Entry Level) to join our dynamic team. We are an innovative company committed to digital excellence, and we want to train the next generation of IT professionals.
As a Junior IT role, we do not require prior professional experience. Instead, we value curiosity, a strong work ethic, and a willingness to learn. You will work closely with our senior technical staff to gain hands-on experience in a real-world environment.
Why Join Us?
- Professional Growth: Pathways to advance into Network Administration or Systems Engineering.
- Mentorship: Learn directly from industry veterans.
- Modern Environment: Work with the latest technology stacks.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person assistance.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform routine maintenance on office equipment, printers, and peripherals.
- Assist in the setup and configuration of new workstations and mobile devices.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to upgrade systems and improve service delivery.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or a related field is a plus.
- Basic familiarity with Microsoft Windows operating systems and Office Suite.
- Strong problem-solving skills and the ability to troubleshoot technical problems logically.
- Excellent verbal and written communication skills to interact with non-technical users.
- Reliable transportation to and from the Albuquerque office.
- Enthusiasm for learning new technologies and software applications.