Job Description
Are you passionate about technology and eager to launch your career in the IT industry? Tucson Digital Solutions is looking for a dedicated Entry Level IT Support Specialist to join our growing team in Tucson, AZ. In this role, you will provide top-tier technical assistance to our employees, ensuring our internal infrastructure runs smoothly and efficiently.
We value innovation, continuous learning, and a collaborative work environment. As an entry-level candidate, you will receive comprehensive training and mentorship to help you grow into a senior IT professional. If you have a knack for solving problems and a love for computers, we want to meet you.
Why Join Us?
• Comprehensive on-the-job training
• Pathway to advanced IT certifications
• Supportive and modern work culture
• Opportunities for remote and hybrid work
Responsibilities
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Configure and set up new workstations, laptops, and mobile devices.
- Maintain and update computer systems, operating systems, and peripherals.
- Monitor network performance and troubleshoot connectivity issues.
- Assist in the deployment of software updates and security patches.
- Provide exceptional customer service and document all technical interactions in our ticketing system.
- Collaborate with senior IT staff on system upgrades and maintenance projects.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- Basic understanding of Windows and Mac operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Eagerness to learn new technologies and IT best practices.