Job Description
Are you a tech enthusiast looking to launch a career in Information Technology? TechHorizon Solutions is seeking a motivated IT Support Specialist to join our dynamic team in San Antonio. This is a fantastic entry-level opportunity to gain hands-on experience, work with cutting-edge technology, and grow your professional network in a supportive environment.
As part of our IT department, you will be the first point of contact for technical support, helping our employees resolve issues efficiently and ensuring our business operations run smoothly. We are looking for individuals who are curious, eager to learn, and ready to tackle new challenges every day.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment, configuration, and setup of new workstations and peripherals.
- Maintain an up-to-date inventory of IT assets and ensure proper labeling and organization.
- Collaborate with senior IT staff to implement software patches, updates, and security protocols.
Qualifications
- High school diploma or equivalent (Associate degree in IT, Computer Science, or related field is a plus).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with network concepts (LAN, Wi-Fi) is a strong plus.
- Strong problem-solving skills and the ability to troubleshoot technical issues logically.
- Excellent verbal and written communication skills with a customer-focused attitude.