Job Description
Are you passionate about technology and looking to launch your career in the vibrant tech scene of Portland? Innovate Portland Tech is seeking a dedicated IT Support Specialist to join our growing team. We offer a collaborative environment where you can learn from industry experts and grow your technical skills in a real-world setting.
As an entry-level IT professional, you will be the first point of contact for our internal and external clients, ensuring seamless technology operations. We value curiosity, resilience, and a desire to solve complex problems.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware issues, including laptops, printers, and mobile devices.
- Install, configure, and update operating systems and software applications.
- Assist in the maintenance of the local area network (LAN) and wireless infrastructure.
- Document all technical issues, resolutions, and procedures in the Help Desk ticketing system.
- Collaborate with senior IT staff to implement new technology solutions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field is preferred.
- Familiarity with Windows 10/11 and basic knowledge of macOS or Linux.
- Understanding of computer networking concepts (IP addressing, DNS, DHCP).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) within 12 months.