Job Description
Are you ready to kickstart your career in the fast-paced world of Information Technology? BlueWave IT Services is looking for a motivated IT Support Specialist to join our growing team in Virginia Beach. We offer a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a dynamic environment.
As an IT Support Specialist, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. You will work alongside experienced engineers to resolve tickets, maintain hardware, and assist with software deployment.
Why Join Us?
- Comprehensive training and mentorship programs.
- Career growth opportunities within a leading IT firm.
- Competitive benefits package.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for end-users.
- Assist in the setup and configuration of new workstations and peripherals.
- Maintain accurate records of all support tickets and resolutions.
- Participate in IT projects, including software updates and system migrations.
- Ensure compliance with company security policies and IT standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- No prior professional IT experience required (entry level).
- Strong desire to learn and grow within the IT field.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Excellent problem-solving and communication skills.
- Ability to work well in a team-oriented environment.