Job Description
Join InnovateTech Solutions as an IT Support Specialist and launch your career in technology! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This hybrid role offers hands-on experience with enterprise systems while working alongside industry experts in a collaborative environment. You'll gain exposure to cutting-edge infrastructure and build foundational skills in networking, security, and cloud technologies. Our comprehensive training program ensures rapid career growth, with opportunities to specialize in cybersecurity or systems administration within 18 months. Enjoy competitive benefits, flexible scheduling, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Deploy and configure Windows 10/11 workstations and peripherals across 150+ endpoints
- Monitor and maintain Active Directory environments using Microsoft 365 tools
- Document IT processes using ServiceNow and maintain accurate asset inventory in SCCM
- Collaborate with senior engineers on cybersecurity initiatives including patch management
- Deliver user training on Microsoft 365 applications and security best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 30 lbs and work with server hardware
- Valid driver's license and reliable transportation for occasional site visits