Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT services to our clients. At CyberSecure Solutions, you'll gain hands-on experience with cutting-edge systems while contributing to a culture of innovation and growth. This role offers comprehensive training and mentorship to help you thrive in the fast-paced IT landscape of El Paso.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior technicians to resolve complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Train users on new technologies and best practices
- Monitor system performance and recommend improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and networking concepts
- Strong problem-solving abilities and customer service skills
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation