Job Description
Join TechNova Solutions as an IT Support Specialist and kickstart your career in Silicon Valley! We're seeking passionate tech enthusiasts to deliver exceptional IT support to our dynamic team. As a key member of our IT department, you'll gain hands-on experience with cutting-edge technologies while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
Why TechNova?
- Fast-paced environment in San Jose's tech hub
- Clear career advancement path
- Comprehensive training program
- Collaborative team culture
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access controls
- Monitor and maintain network infrastructure including switches and firewalls
- Document IT processes and maintain accurate asset inventory
- Collaborate with cybersecurity team on vulnerability remediation
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid California driver's license (for occasional site visits)