Job Description
Join our dynamic IT team as an IT Support Specialist and kickstart your career in technology! At TechSolutions Group, we empower ambitious professionals with hands-on experience in cutting-edge systems. This role offers unparalleled growth opportunities in a collaborative environment where your problem-solving skills directly impact our success. You'll gain exposure to enterprise-level infrastructure while working alongside industry mentors dedicated to your development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain accurate service logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Assist in cybersecurity initiatives and access management
- Conduct system audits and implement preventative maintenance protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of technical support or internship experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS and Active Directory
- Strong diagnostic and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in fast-paced environments