Job Description
Join our dynamic team as an IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking passionate entry-level professionals to provide essential technical support to our Sacramento-based clients. This hybrid role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. If you're ready to transform your theoretical knowledge into practical skills, this is your gateway to the IT industry.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Install, configure, and maintain network infrastructure components
- Provide remote and on-site technical support to end-users
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Implement cybersecurity best practices for endpoint protection
- Monitor system performance and troubleshoot network connectivity issues
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- 1+ years of hands-on IT experience (internships acceptable)
- Proficiency with Windows OS and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site visits