Job Description
Launch your IT career with TechSolutions Inc., Tucson's leading technology innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. Enjoy competitive benefits, mentorship from industry experts, and opportunities for growth in a collaborative environment. Perfect for recent graduates or career changers eager to build foundational technical skills.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures and maintain knowledge base articles
- Assist with cybersecurity protocols and data backup operations
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking
- Customer service experience with strong problem-solving skills
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow)
- CompTIA A+ or similar certification preferred
- Valid Arizona driver's license (for occasional site visits)