Job Description
We are urgently hiring a motivated IT Support Associate to join our growing team in Tucson, AZ. If you are looking to kickstart your career in technology and want to work with cutting-edge systems, this is your chance. We offer a comprehensive benefits package and a collaborative environment designed for professional growth.
What You Will Do:
- Provide Tier 1 help desk support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Install, configure, and maintain desktop operating systems and software applications.
- Assist with the setup and troubleshooting of local area networks (LAN) and wireless networks.
- Manage IT inventory and ensure all assets are properly tracked and accounted for.
- Respond to service tickets in a timely manner to minimize downtime.
- Document all technical issues and resolutions in the help desk system.
Responsibilities
- Provide Tier 1 help desk support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Install, configure, and maintain desktop operating systems and software applications.
- Assist with the setup and troubleshooting of local area networks (LAN) and wireless networks.
- Manage IT inventory and ensure all assets are properly tracked and accounted for.
- Respond to service tickets in a timely manner to minimize downtime.
- Document all technical issues and resolutions in the help desk system.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Familiarity with network concepts and basic troubleshooting techniques.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Eagerness to obtain industry-recognized certifications such as CompTIA A+.
- Willingness to work flexible hours and occasional weekends if needed.