Job Description
Join our award-winning IT team as an IT Support Associate! We're seeking motivated individuals with a passion for technology to provide exceptional service to our clients. No prior experience required – we provide comprehensive paid training covering networking, security, cloud platforms, and troubleshooting. This role offers a clear career path into high-demand IT positions with competitive benefits and growth opportunities.
What We Offer:
- 6-week paid training program (40 hrs/week)
- Certification prep (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and solutions in ITSM platforms
- Collaborate with cross-functional teams on IT projects
- Conduct system health checks and preventive maintenance
- Train end-users on new technologies and best practices
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to obtain required certifications within 6 months
- Valid California driver's license (for occasional on-site visits)