Job Description
Are you ready to kickstart your career in technology? Apex Digital Systems is urgently hiring an IT Support Associate in Colorado Springs. This is a premier opportunity for recent graduates or career changers to enter the IT industry with a company that invests in its people.
We are looking for passionate individuals who possess a natural curiosity about how technology works. In this role, you will support a dynamic team, troubleshoot complex issues, and gain hands-on experience with modern enterprise infrastructure. If you are eager to learn and grow in a fast-paced environment, we want to meet you.
Responsibilities
- Provide tier-one technical support via phone, email, and ticketing systems to internal employees.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Assist in the onboarding process for new hires, setting up workstations and accounts.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Document technical issues and resolutions in the knowledge base for future reference.
- Collaborate with senior engineers to identify and resolve network connectivity issues.
- Participate in system upgrades and software deployments.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- CompTIA A+ certification is a strong plus but not required for entry-level candidates.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and adapt to changing IT environments.
- Must be authorized to work in the United States.
- Reliable transportation to the Colorado Springs office.