Job Description
Are you ready to kickstart your career in technology?
TechFlow Solutions is urgently hiring an enthusiastic IT Support Associate to join our growing team in Portland, Oregon. We are looking for self-motivated individuals who are eager to learn, solve problems, and provide top-notch support to our employees.
As an Entry Level IT professional at TechFlow, you won't be stuck behind a desk; you will be the face of our technical support, helping colleagues navigate the digital landscape with ease.
We offer comprehensive training and a clear path for career advancement within our IT department.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Perform routine maintenance and updates on company systems.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior IT staff to escalate complex tickets.
- Conduct user training sessions on new software tools.
Qualifications
- High school diploma or equivalent required.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to troubleshoot common hardware and software errors.
- Customer service oriented with a positive attitude.