Job Description
Launch Your IT Career Today
Apex Digital Systems is expanding and looking for eager, driven individuals to join our team as an IT Support Associate. If you are a recent graduate or looking to pivot into the technology sector, this is the perfect opportunity. We are an equal opportunity employer committed to diversity and inclusion.
We offer a comprehensive training curriculum, mentorship from senior engineers, and a clear trajectory for professional growth. Join us in Philadelphia and build a future-proof career in technology.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network connectivity problems for internal users efficiently.
- Provide Help Desk Support: Respond to incoming support tickets via phone and email, ensuring a high level of customer satisfaction.
- Assist with System Maintenance: Participate in the daily monitoring of servers and workstations to ensure system stability and uptime.
- Hardware & Software Deployment: Set up new workstations, configure devices, and install necessary software applications for new hires.
- Document Solutions: Maintain accurate logs of technical issues and resolutions in our knowledge management system.
- Network Administration Support: Assist the IT team with basic network configuration, cable management, and security checks.
- User Training: Conduct basic training sessions to educate staff on new software tools and security protocols.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- Technical Aptitude: Basic understanding of computer hardware components, operating systems (Windows/Linux), and peripherals.
- Communication Skills: Strong verbal and written communication skills with the ability to explain technical details to non-technical users.
- Problem Solving: Ability to troubleshoot issues logically and creatively.
- Work Ethic: Motivated self-starter with a passion for learning new technologies.
- Availability: Ability to work full-time hours and adapt to a fast-paced environment.