Job Description
Are you ready to kickstart your career in Information Technology?
TechNova Solutions is seeking a motivated IT Support Associate to join our dynamic team in Philadelphia, PA. As a rapidly growing tech firm, we value innovation and offer a fantastic opportunity for recent graduates and career changers to develop their skills in a supportive environment.
We provide a comprehensive training program to help you grow from a novice to a professional IT specialist. If you have a passion for technology and a desire to help people solve problems, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person.
- Troubleshoot hardware and software issues including printers, laptops, and operating systems.
- Manage and update IT asset inventory and software licenses.
- Assist with the installation and configuration of new workstations.
- Document technical issues and resolutions in our ticketing system.
- Monitor network performance and report anomalies to senior IT staff.
- Support end-user training on new software tools and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic knowledge of Windows 10/11 and Linux operating systems.
- Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- CompTIA A+ certification is a plus but not mandatory.