Job Description
Are you ready to launch your career in the fast-paced world of Information Technology?
Apex Digital Solutions is seeking a motivated IT Support Associate to join our dynamic team in Los Angeles. We are a forward-thinking company dedicated to providing top-tier technical support and infrastructure management. We are looking for recent graduates or career changers who are eager to learn, possess a strong aptitude for technology, and want to grow within a supportive environment.
In this role, you will be the first point of contact for our employees, troubleshooting technical issues, maintaining our network infrastructure, and ensuring a seamless digital experience for our staff. We offer comprehensive training, mentorship opportunities, and a clear path for professional advancement.
Why Join Us?
- Competitive salary ($55k - $75k) and benefits package.
- On-the-job training and mentorship from senior engineers.
- Clean, modern office environment in downtown Los Angeles.
- Opportunity for rapid career progression into specialized IT roles.
Take the first step towards your future in tech. Apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Install, configure, and troubleshoot desktop computers, printers, laptops, and mobile devices.
- Assist in the maintenance and administration of local area networks (LAN) and wireless networks.
- Monitor and maintain IT inventory, including software licenses and hardware assets.
- Document all IT incidents, support tickets, and resolutions in our ticketing system (e.g., ServiceNow, Jira).
- Collaborate with the IT team to implement new software updates and security patches.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or a related field is preferred.
- Basic understanding of Windows operating systems, Office 365, and troubleshooting principles.
- Strong problem-solving skills with the ability to diagnose technical issues under pressure.
- Excellent written and verbal communication skills to interact with non-technical users.
- Willingness to learn new technologies and complete internal certification training.
- Ability to lift up to 25 lbs and perform minor physical tasks associated with hardware setup.